This Privacy Policy explains how City Explorer handles personal data when people use the website and related booking services for culinary and market tours in Cali. It describes what we collect, why we use it, when we share it, and the choices available to users.
Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing, without affecting prior lawful use.
To protect privacy and prevent unauthorized access, we may ask for information needed to verify the requester and locate the relevant records. If a request cannot be fully granted, we will explain the reason to the extent permitted by law.
Booking, payment, and service records are retained for as long as needed to manage the reservation, complete the experience, resolve inquiries, and meet accounting or legal obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form according to our internal retention practices.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect identification and contact details, booking details such as preferred date, group size, meeting point, and selected experience, dietary information provided for route planning, payment and transaction records, communication content, and technical data such as device, browser, and usage information. We do not seek more information than is reasonably needed to manage reservations, deliver the experience, and maintain our records.
We receive data when a person submits a website request, writes by email, calls us, completes payment, or shares details during the reservation process. We also generate internal records from website activity, booking administration, and service delivery, including check-in and attendance information where applicable.
The site may use essential cookies for core functionality, preference cookies to remember limited settings, and analytics cookies to understand how pages are used. Cookies may be session-based or persistent depending on their purpose, and they are used only to support operation, security, and service improvement.
Where the browser allows, users may block or delete cookies, limit certain tracking technologies, or set preferences for future visits. Some site functions may not work properly if cookies are disabled, and preference changes may need to be repeated on different devices or browsers.
We process personal data to respond to inquiries, manage reservations, confirm dates and group details, review dietary information, coordinate venue availability, arrange route and tasting confirmations, process payments, support check-in and tour delivery, maintain records, improve the website, and meet legal, accounting, and security obligations.
We may share data with service providers that support website hosting, communications, payment processing, recordkeeping, and similar operational tasks. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Personal data may be shared with courts, regulators, tax authorities, or other public bodies when disclosure is necessary to comply with law, respond to lawful requests, protect rights, or address security or fraud concerns.
